Refund and Returns Policy

Thank you for shopping at Aloe Wellness.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

• Company (referred to as "the Company", "We", "Us", or "Our") refers to Aloe Wellness.
• Goods refer to the items offered for sale on our website.
• Orders mean a request by you to purchase goods from us.
• Service refers to the website.
• Website refers to Aloe Wellness, accessible from https://aloewellness.co.ke/.
• You means the individual accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason.

The deadline for canceling an order is 7 days from the date on which you received the goods.

To exercise your right of cancellation, you must inform us by:

• By phone number: +254722442826

We will reimburse you no later than 14 days from the day we receive the returned goods, using the same payment method you used for the order.

Conditions for Returns

For goods to be eligible for a return, please ensure:

• The goods were purchased in the last 7 days.
• The goods are in their original packaging.

Non-returnable items:

• Custom-made or personalized items.
• Perishable items or those past their expiry date.
• Unsealed hygiene products.
• Items that were inseparably mixed with other products.

We reserve the right to refuse returns that do not meet these conditions.

Returning Goods

You are responsible for the cost and risk of returning the goods to us at:

Reinsurance Plaza, Nairobi

We recommend using an insured, trackable mail service. We are not responsible for lost or damaged return shipments.

Gifts

If the goods were marked as a gift, you will receive a gift credit upon return. Otherwise, refunds will be issued to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, contact us:

• By phone number: +254722442826